Mistakes happen; if a transaction was completed in error, you can reverse it, adjust the amount, or edit its description right from the transactions view.
To manage your transactions, visit https://manage.ackroo.com and sign in. Click on the Transactions tab, select 'Detailed View'.
- Locate the transaction you want to reverse by typing the transaction number or associated card number into the Search field.
- Click the ACTION button.
REVERSING A TRANSACTION
- Enter the description and/or Clerk ID if applicable amount and click the OK button.
A new transaction will be created in the amount of the reversed transaction, the reversed transaction will be marked as reversed.
ADJUSTING A TRANSACTION
- Enter the adjusted transaction dollar amount, the description and/or Clerk ID if applicable and click the OK button.
The adjusted transaction will be marked as reversed, a new transaction will be created to reverse the original transaction, and a second transaction will be created for the adjusted amount
EDIT TRANSACTION DESCRIPTION
- Enter the new description text and click the OK button.
NOTE: If you select the blue "+" sign, you'll see the description change.