Managing Administrator Accounts / Add or Suspend Users

To add or suspend users/administrators for your program;

Visit https://manage.ackroo.com and sign in.

ADD AN ADMINISTRATOR

• Select the Settings tab in your top menu bar.
• Under the General heading,select Administrators
• Select a tab: Program / Business /Location
• Select the Add Administrator button.
• Enter the full name and unique email address of the new user,
• Assign a Clerk ID if desired (will post on Virtual Terminal/online transactions),
• Select the program, business, or location the user will be assigned to (can select multiple locations by holding the "Ctrl" key and selecting additional locations)
• Select OK to save
• Select the ACTION button beside the new users name and select Send Welcome Email

The new user will receive an email prompting them to login and create a password.

Note:  If you select “Read only access”, the user will be able to log into the program but will not be able to perform any actions or edit information.  They will only be able to view the data within.

If you are unsure of what type of access to provide to new users, please refer to Administrator Roles & Permissions.

SUSPEND AN ADMINISTRATOR

If an administrator is no longer employed at the business, their account should be suspended.

• Select the Settings tab in your top menu bar.
• Under the General heading,select Administrators
• Select the tab: Program / Business /Location accordingly
• Locate the Name of the Administrator to be suspended
• Select the ACTION button beside the users name and select Suspend

If the Program Ownership must be transferred, please contact Support at support@ackroo.com.