GENERAL - Network Error on my terminal

Network Error upon Activation of Ackroo (Access Pin):

If activating Ackroo for the first time, when you get a network error upon entering a 6-digit Access Pin, please complete the following steps:

•  Retrieve a new pin from https://pin.ackroo.com and try entering the new pin. **When generating the pin, ensure that you receive a Green success message banner at the top of the page, confirming the pin is successfully generated.**
•  (If it's a red error message, complete the pin-generation steps again to retrieve a new pin).

• If the error persists, from the 'Network Error' screen, select # >> 112233 >> Configuration >> Restore Defaults.  Retrieve a new pin from https://pin.ackroo.com and try entering the new pin.

Network Error During Use of Ackroo (app previously activated and in use):

If you are receiving a network error on your terminal, please consider the following questions to help determine what the issue is;

Are you still able to process debit and/or credit card transactions?

• If you are unable to process debit/credit transactions, there is an issue with the terminal and you’ll need to contact your payment provider for assistance.
• If you are able to process debit/credit transactions, please reboot your terminal. Once the terminal has restarted, try accessing the Ackroo application.

 If the Network Error persists; determine what type of terminal you have:

 Hard-Wired? (plugged into Ethernet; Vx520, Vx820, iCT250)

• Check to ensure the Ethernet cords are all firmly plugged in.
• Check to ensure the router is communicating and reboot the router if necessary.

 Wireless? (Vx680, iWL2503G, Bluetooth)

• Check to ensure the battery isn’t running low. (If it is running low, it may not be detecting the network)  Recharge the terminal and retry.
• Check the internet/cellular connection; if the terminal shows low bars, try rebooting the router or getting closer to the signal.

 If you have tried these steps and the Network Error continues, please contact support@ackroo.com and our Support Team will troubleshoot further with you.