GENERAL - Network Error on my terminal


    Network Error upon Activation of Ackroo (Access Pin):

    If activating Ackroo for the first time, when you get a network error upon entering a 6-digit Access Pin, please complete the following steps:

    •  Retrieve a new pin from and try entering the new pin. **When generating the pin, ensure that you receive a Green success message banner at the top of the page, confirming the pin is successfully generated.**
    •  (If it's a red error message, complete the pin-generation steps again to retrieve a new pin).


    • If the error persists, from the 'Network Error' screen, select # >> 112233 >> Configuration >> Restore Defaults.  Retrieve a new pin from and try entering the new pin.


    Network Error During Use of Ackroo (app previously activated and in use):

    If you are receiving a network error on your terminal, please consider the following questions to help determine what the issue is;

    Are you still able to process debit and/or credit card transactions?

    • If you are unable to process debit/credit transactions, there is an issue with the terminal and you’ll need to contact your payment provider for assistance.
    • If you are able to process debit/credit transactions, please reboot your terminal. Once the terminal has restarted, try accessing the Ackroo application.

     If the Network Error persists; determine what type of terminal you have:

     Hard-Wired? (plugged into Ethernet; Vx520, Vx820, iCT250)

    • Check to ensure the Ethernet cords are all firmly plugged in.
    • Check to ensure the router is communicating and reboot the router if necessary.

     Wireless? (Vx680, iWL2503G, Bluetooth)

    • Check to ensure the battery isn’t running low. (If it is running low, it may not be detecting the network)  Recharge the terminal and retry.
    • Check the internet/cellular connection; if the terminal shows low bars, try rebooting the router or getting closer to the signal.

     If you have tried these steps and the Network Error continues, please contact and our Support Team will troubleshoot further with you.

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