What is an Ackroo ID / Batch Info Number and where do I find it?

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    If your cards were printed by Ackroo, you can find the Ackroo ID on the back of the card, below the card number. In newer print versions (as of 2019), this field is now referred to as the Batch Info field.

    ("Ackroo-ID" - Old Ackroo Cards)

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     ("Batch Info" - New Ackroo Cards)

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    The Ackroo ID/Batch Info is a unique secondary number on each card that sequentially identifies a range of cards.

    • The number before the dash is the specific sequential card number
    • The number after the dash is the batch number for the entire group of cards printed

     

    From the example pictured above, the Ackroo ID/Batch Info 987-65432 represents:

    • Card number 987 of Batch 65432.
    • If Batch 65432 was generated for a total of 1000 cards, the Ackroo ID's would range from 1-65432 to 1000-65432.

     

    Note: If your cards were not printed by Ackroo and were imported from another provider into the Ackroo Anywhere platform, the Batch Info will be assigned in our database, but will not be printed on the cards. You can easily find this number within the management dashboard.

    To locate an Batch Info Number, visit https://manage.ackroo.com and sign in.

    • Click on the Cards tab
    • Quickly locate a card by typing any piece of information you know about the card into the Quick Search field including;
      • Card number
      • Customer name
      • Customer email 
    • The card will populate in the table below your search
    • The Batch Info ID is visible in the first column displaying Card Info
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