Using the Virtual Terminal

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    The virtual terminal is available by visiting https://vt.ackroo.com. You can favorite/bookmark this page to continue using the same terminal for future transactions.

    Google Chrome is the recommended web browser (Or Mozilla Firefox, Internet Explorer 10+)

     

    LOGGING IN

    If it is your first time accessing the virtual terminal, you have two options to sign in: 

    Option 1: Provide a 6-digit access PIN to be retrieved from the Program Console (https://manage.ackroo.com) by a program administrator. Read this article for further instruction.

    Option 2: Sign In using your administrator email and password previously set up in the program. Read this article for further instruction.

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    SEARCH CRITERIA (Looking up a card or customer account):

    • Once signed in, you will land on the “Search Criteria” page.
    • Search for a card number or customer account by entering any of the following options:
      • Card Number (Ex. 63773812345678910)
      • Batch Info / Ackroo ID (Ex. 1-12345)
      • First Name and/or Last Name (If registered, Ex. John Smith)
      • Customer/Reference Number (If registered, Ex. 23535)
    • Select Search

    Cards may optionally be swiped using a USB-powered magnetic card reader (available for purchase).

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    FUND GIFT (Add dollars /sell a gift card):

    • Select the Fund Gift menu option.
    • Amount – Enter the Total GIFT $ amount which the customer is purchasing on the card.
    • E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
    • Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
    • Select Fund Card once all fields have been entered.

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    • Once the transaction completes, a pop-up receipt will display.
    • Select Print to have a copy printed, or select Close to exit the pop-up.

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    REDEEM GIFT (Spend dollars off a gift card):

    • Select the Redeem Gift menu option.
    • Purchase Amount – (Optional) Enter the Total INVOICE amount which the customer is paying.
    • Amount – Enter the Total GIFT $ amount which the customer is applying to their purchase.
    • E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
    • Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
    • Select Redeem Card once all fields have been entered.

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    EARN LOYALTY (Add rewards earnings on the customer purchase):

    • Select the Earn Loyalty menu option.
    • Amount – Enter the Total PRE-TAX $ amount which the customer is paying on their invoice/order.
    • Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt. If the email address is already populated and they decline an e-receipt, deselect the green checkmark.
    • Description – Enter the Purchase/Repair Order number, plus any other relevant transaction notes, as applicable.
    • Select Earn Loyalty once all fields have been entered.

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    REDEEM LOYALTY (Spend dollars off the loyalty card balance):

    • Select the Redeem Loyalty menu option.
    • Purchase Amount – (Optional) Enter the Total INVOICE amount which the customer is paying.
    • Amount – Enter the Total Loyalty $ amount which the customer is applying to their purchase.
    • E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
    • Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
    • Select Redeem Loyalty once all fields have been entered.

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    REPRINT TRANSACTION RECEIPT

    If you forget to print the receipt copy, you can retrieve the last transaction from the left-hand menu under View Transactions and selecting the Print button for the last transaction.

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    SIGNING OUT

    • You can close your web browser at any time and your Virtual Terminal will remain open and active the next time you visit https://vt.ackroo.com
    • NOTE: If you clear the web history or clear your Cache on the browser, you will be automatically logged out of the Virtual Terminal and will need to obtain a new 6-digit PIN or sign in when you visit the site again.
    • If you need to manually Sign Out of the terminal at any time, you can do so by clicking on the Account tab at the top right-hand corner and selecting Sign Out.

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