Using the Virtual Terminal (VIDEO)

The virtual terminal is available by visiting https://vt.ackroo.com. You can favorite/bookmark this page to continue using the same terminal for future transactions.

Google Chrome is the recommended web browser (Or Mozilla Firefox, Internet Explorer 10+)

LOGGING IN

If it is your first time accessing the virtual terminal, you have two options to sign in: 

Option 1: Provide a 6-digit access PIN to be retrieved from the Program Console (https://manage.ackroo.com) by a program administrator. Read this article for further instruction.

Option 2: Sign In using your administrator email and password previously set up in the program. Read this article for further instruction.

SEARCH CRITERIA (Looking up a card or customer account):

• Once signed in, you will land on the “Search Criteria” page.
• Search for a card number or customer account by entering any of the following options:
  • Card Number (Ex. 63773812345678910)
  • Batch Info / Ackroo ID (Ex. 1-12345)
  • First Name and/or Last Name (If registered, Ex. John Smith)
  • Customer/Reference Number (If registered, Ex. 23535)
• Select Search

Cards may optionally be swiped using a USB-powered magnetic card reader (available for purchase).

FUND GIFT (Add dollars /sell a gift card):

• Select the Fund Gift menu option.
• Amount – Enter the Total GIFT $ amount which the customer is purchasing on the card.
• E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
• Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
• Select Fund Card once all fields have been entered.

• Once the transaction completes, a pop-up receipt will display.
• Select Print to have a copy printed, or select Close to exit the pop-up.

REDEEM GIFT (Spend dollars off a gift card):

• Select the Redeem Gift menu option.
• Purchase Amount – (Optional) Enter the Total INVOICE amount which the customer is paying.
• Amount – Enter the Total GIFT $ amount which the customer is applying to their purchase.
• E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
• Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
• Select Redeem Card once all fields have been entered.

EARN LOYALTY (Add rewards earnings on the customer purchase):

• Select the Earn Loyalty menu option.
• Amount – Enter the Total PRE-TAX $ amount which the customer is paying on their invoice/order.
• E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt. If the email address is already populated and they decline an e-receipt, deselect the green checkmark.
• Description – Enter the Purchase/Repair Order number, plus any other relevant transaction notes, as applicable.
• Select Earn Loyalty once all fields have been entered.

REDEEM LOYALTY (Spend dollars off the loyalty card balance):

• Select the Redeem Loyalty menu option.
• Purchase Amount – (Optional) Enter the Total INVOICE amount which the customer is paying.
• Amount – Enter the Total Loyalty $ amount which the customer is applying to their purchase.
• E-Receipt – (Optional) Check off the button and enter the customers’ email address if they would like to receive an e-receipt.
• Description – (Optional) Enter Invoice number, or any other relevant transaction notes, if applicable.
• Select Redeem Loyalty once all fields have been entered.

REPRINT TRANSACTION RECEIPT

If you forget to print the receipt copy, you can retrieve the last transaction from the left-hand menu under View Transactions and selecting the Print button for the last transaction.

SIGNING OUT

• You can close your web browser at any time and your Virtual Terminal will remain open and active the next time you visit https://vt.ackroo.com
• NOTE: If you clear the web history or clear your Cache on the browser, you will be automatically logged out of the Virtual Terminal and will need to obtain a new 6-digit PIN or sign in when you visit the site again.
• If you need to manually Sign Out of the terminal at any time, you can do so by clicking on the Account tab at the top right-hand corner and selecting Sign Out.