Tracking eGift / PayPal transactions


    You can track your eCommerce transactions with your PayPal merchant account and your Ackroo administrator account.


    Find your PayPal transactions in the 'Activity' tab



    Click on a transaction to open the transaction's details



    Important information to be noted in the transaction's details page:

    • Transaction ID (Above: 7UK89865SB0562202)
    • order_id (Above: 98)
    • Payment Status (Above: Completed)


    You can find this transaction in Ackroo's program console, in the eCommerce tab



    As can be seen above, PayPal's Transaction ID is the 'Reference' number in Ackroo. This information can be used to search and find the transaction in Ackroo.

    If you are unable to find the transaction in Ackroo, please send the order_id to with a short description of the issue.

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