eGift / PayPal Transactions

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    Tracking eGift Transactions

    You can track your eCommerce transactions with your PayPal merchant account and your Ackroo administrator account.

     

    Find your PayPal transactions in the 'Activity' tab

    PayPal_Activity.png

     

    Select a transaction to open that transaction's details

    PayPal_Transaction.png

     

    Important information to be noted in the transaction's details page:

    • Transaction ID (Above: 7UK89865SB0562202)
    • order_id (Above: 98)
    • Payment Status (Above: Completed)

     

    You can find this transaction in Ackroo's program console, in the eCommerce tab.

    AAckroo_eGift_Details.png

     

    As can be seen above, PayPal's Transaction ID is the 'Reference' number in Ackroo. This information can be used to search and find the transaction in Ackroo.

    If you are unable to find the transaction in Ackroo, please send the order_id to support@ackroo.com with a short description of the issue.

     

    eGift to Paypal Transaction Flow

    To help understand how the transaction process flows from Ackroo to Paypal, the process is outlines below:

    • A customer makes an eGift purchase online
    • An eGift transaction is created in Ackroo, it appears in the eCommerce tab as 'expired'
    • PayPal receives the customer's funds
    • PayPal sends the customer's funds to the merchant's account
    • PayPal tells Ackroo that the funds were received
    • Ackroo changes the eGift status from 'expired' to 'completed'
    • Ackroo sends the buyer and recipient a confirmation email

     

    It is important to note:

    • If a transaction is never completed (cancelled by the customer), and PayPal does not notify Ackroo that the merchant has received the funds, the eGift will remain 'expired' indefinitely
    • If a merchant has not setup their PayPal merchant account properly and the funds cannot be received, the eGift will remain 'expired' until the account is setup, PayPal transfers the funds, and notifies Ackroo that the funds were received
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