Managing eGift Orders from the eCommerce Tab

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    e-Gift orders can now be managed from the self-serve eCommerce tool in your program console online, at https://manage.ackroo.com.

    NOTE: The eCommerce tab is only visible to and manageable by Program- and Business-level Administrators.

     

    • When signed in, select the eCommerce menu tab.

     

    • Note that all eGift order attempts, including incomplete/abandoned submissions and fully-completed/Paid order submissions, will be posted here.

     

    • All Completed orders are indicated with a Blue (Delivered) or Green (Delivery Scheduled) Status and have an ACTION function to the right, which allows you to:
      • Edit the Buyer and/or Recipient email addresses
      • Edit the Future Delivery Date
      • Re-send the eGIFT Card email to the recipient
      • Re-send the Purchase Invoice to the buyer.

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    • Locate a specific order usung the Search field and enter any of the following:
      • Purchaser or Recipients' Name
      • Purchaser or Recipients' Email address
      • Paypal/Bambora Transaction ID #
      • Card $ denomination.

     

    • If a customer claims they still have not received the order after you re-send it, ask for an alternative email address to send to:
      • Once the correct order is located, select ACTION
      • Select Edit
      • Correct the email address of either the Buyer/Recipient as necessary
      • Select OK to save changes
      • Select ACTION and Re-Send to the newly adjusted email addresses will be sent a copy of the eGift

     

    • It is recommended that customers who claim they do not see their E-gift order in their inbox should be reminded to check their junk/spam folder.
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