Managing eGift Orders from the eCommerce Tab

e-Gift orders can now be managed from the self-serve eCommerce tool in your program console online, at https://manage.ackroo.com.

NOTE: The eCommerce tab is only visible to and manageable by Program- and Business-level Administrators.

• When signed in, select the eCommerce menu tab.

 Note that all eGift order attempts, including incomplete/abandoned submissions and fully-completed/Paid order submissions, will be posted here.

• All Completed orders are indicated with a Blue (Delivered) or Green (Delivery Scheduled) Status and have an ACTION function to the right, which allows you to:
  • Edit the Buyer and/or Recipient email addresses
  • Edit the Future Delivery Date
  • Re-Deliver Now: Resends the eGIFT Card email to the recipient
  • Re-send Invoice: Resends the Purchase Invoice to the buyer.

• Locate a specific order using the Search field and enter any of the following:
  • Purchaser or Recipients' Name
  • Purchaser or Recipients' Email address
  • Paypal/Bambora Transaction ID #
  • Card $ denomination.

• If a customer claims they still have not received the order after you re-send it, ask for an alternative email address to send to:
  • Once the correct order is located, select ACTION
  • Select Edit
  • Correct the email address of either the Buyer/Recipient as necessary
  • Select OK to save changes
  • Select ACTION and Re-Send to the newly adjusted email addresses will be sent a copy of the eGift 

• It is recommended that customers who claim they do not see their E-gift order in their inbox should be reminded to check their junk/spam folder.