To change the language Ackroo Anywhere and Virtual terminal are set to follow the steps below.
If you are signed into Ackroo please sign out by selecting the drop down menu from your name on the top right corner of the screen. Once you have signed out you will see the following screen. From this screen you will see the language option on the bottom right corner highlighted below.
Your Ackroo anywhere platform can be toggled from French and English by clicking on this.
Now to switch the language on the virtual terminal.
When you are signed into Ackroo you can select the home button to go to your main page. From here you will need to select the Access my terminal option. This open a new tab. If you are currently signed in, you will need to sign out by selecting the account drop down and then sign out. Once you have signed out you will be brought to the sign in page to either sign in with a PIN or sign in with Ackroo. On the bottom right corner of your screen you will again find the language option highlighted below.
This toggle will also allow you to switch between French and English. Once you have selected the correct language simply sign back in with the appropriate method.